General Delivery Information
Please note: we cannot deliver to PO boxes. All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email.
*We are experiencing a higher than normal volume of orders. We’re working around the clock to have your orders shipped out ASAP, and we sincerely apologise for any inconvenience.
Riverina Grove uses Toll IPEC as our preferred Courier. All rates are based on Toll IPEC’s postcode zones. Freight prices quoted on your order may occasionally vary to the actual rate. Riverina Grove reserves the right to charge the actual freight rate once known.
Products are generally delivered during business hours 9am to 5pm Monday to Friday. All orders placed on weekends or public holidays will be delivered on the next working day.
Sometimes it is necessary to charge a ‘redelivery fee’. Although we try to ensure this never happens, there are certain situations that we will need to charge a re-delivery fee.
- These are due to incorrect/insufficient recipient address being provided
- Delivery address is unattended and no safe place to leave the gift eg. Locked gate, bad weather
It is vital that you enter the correct information for your delivery. If details are incorrect and your producst need to be redelivered, a ‘redelivery fee’ will be incurred.
Items Not Received
In the event your product does not arrive, it is the customer’s responsibility to contact Riverina Grove. Should this happen, we will contact our Courier company and instigate a search for the items. Your items will be delivered as promptly as possible.
Delivery to Business Addresses
If your gift is being delivered to a ‘business’ please ensure that you enter the ‘name’ of the business to ensure the delivery process runs as smoothly as possible.
Delivery to Hospitals
When ordering items for delivery to a hospital please ensure that the recipient will still be admitted at time of delivery. Redelivery will incur an additional delivery fees.
If you have any concerns or queries regarding your delivery please contact the Riverina Grove sales team on 02 6962 7988 or email email@example.com.